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Terms & Conditions

These Terms govern your relationship with the operator of napoleon-casino on https://napoleon-ca.com (the "Site"), including your access to and use of real-money and free-to-play services. Effective date: 27 October 2025. Observe: This document sets the legal basis for Canadian-facing use. Expand: Availability in Canada is subject to provincial/territorial law and our authorizations. Reflect: If you do not agree, do not use the Site.

Definitions

Observe: Clarify core terms to avoid ambiguity.

  • Operator: The entity that owns/operates the Site and provides services under the napoleon-casino brand on napoleon-ca.com. The Operator holds Belgian Gaming Commission license A+8105 for Belgian operations; this does not imply authorization in Canada.
  • User or you: Any person who accesses the Site, with or without an Account.
  • Player: A User with a verified Account permitted to place wagers where legally authorized.
  • Account: A registered user profile on the Site.
  • Bet or Wager: A real-money stake placed on a game or event.
  • Bonus: Promotional value (e.g., bonus funds, spins) subject to conditions.
  • Cash Balance: Your deposited funds and winnings not subject to wagering requirements.
  • Bonus Balance: Funds/spins subject to wagering or other conditions.
  • KYC: Know-Your-Customer identification and verification procedures, including AML/CFT checks.
  • Restricted Jurisdiction: A place where we are not authorized to offer real-money gambling.

Reflect: Capitalized terms have the meanings above.

Account Registration

Observe: Eligibility and verification must meet Canadian legal standards.

  • Eligibility and age (Expand): You must be physically located where our services are authorized and be of legal gambling age in your province/territory (18 or 19, depending on location). You must not be self-excluded or otherwise prohibited. Reflect: We may verify geolocation and age.
  • One account rule (Expand): One Account per person, device-owner, household, IP, and payment instrument unless expressly allowed. Reflect: Duplicate accounts may be closed and Bonuses voided.
  • Registration process (Expand): Provide accurate name, date of birth, address, email/phone; complete email or SMS verification. Reflect: Misrepresentation is grounds for suspension.
  • KYC/AML (Expand): Before withdrawals (and at any time), submit acceptable photo ID, address proof, payment ownership proof, and any source-of-funds information required under applicable AML laws (e.g., FINTRAC rules). Reflect: We may use third-party checks; failure to pass may result in limits/closure.
  • Security (Expand): Keep credentials confidential; use strong passwords and enable available security features. Reflect: You are responsible for activity under your Account until you notify us promptly of suspected compromise.
  • Canadian availability (Expand): Real-money play in Canada is offered only where provincially authorized (e.g., in Ontario, only if we are registered by AGCO and have an operating agreement with iGO). Reflect: Where not authorized, use is limited to informational or free-to-play features.

Betting & Gameplay Rules

Observe: Set clear placement and conduct standards; address errors and cancellations.

  • Placing bets (Expand): Minimum/maximum stakes, eligible games, and table limits are shown in-game/cashier and may vary. A bet is accepted when our servers record it with a transaction ID. Reflect: Once accepted, bets cannot be altered by you.
  • Void/cancellation (Expand): We may void bets due to palpable error, malfunction, interrupted rounds, incorrect prices/odds, rule breaches, collusion, or regulatory direction. Reflect: Voided bets are refunded to Cash Balance.
  • Game malfunctions (Expand): Malfunction voids all plays and pays per supplier rules; the final server record prevails. Reflect: We may suspend games to investigate.
  • Fair play (Expand): Prohibited: use of bots/automation, exploits, multi-accounting, collusion, arbitrage/bonus abuse, chip-dumping. Reflect: We may withhold/forfeit winnings from prohibited conduct and report where required.
  • Live casino/chat (Expand): Be respectful; no insults, hate speech, harassment, spam, solicitation, or sharing personal data. Dealer/host decisions per game rules are final. Reflect: Violations may lead to mute, removal, or account action.
  • Responsible play (Expand): You may set limits or self-exclude where available; we may apply cooling-off or limits if risk indicators arise. Reflect: See on-site tools and provincial resources.

Bonus Terms

Observe: Promotions must be transparent with enforceable conditions.

  • Activation (Expand): Opt-in and eligibility criteria apply. A promotion's specific terms (the "Promo Terms") prevail over these Terms in case of conflict. Reflect: Time-limited; starts when credited/claimed.
  • Wagering requirements (Expand): Unless stated otherwise, Bonus funds and winnings from free spins must be wagered before withdrawal. Game weighting varies (e.g., slots 100%, live table/low-risk bets 0-10%). Reflect: Remaining wagering, expiry, and progress are shown in your account.
  • Timeframe and limits (Expand): Typical expiry is within 30 days for Bonus funds and 7 days for free spins unless stated. A maximum bet cap during wagering (e.g., C$5 per spin/hand or 10% of bonus, whichever is lower) applies. Reflect: Exceeding caps may forfeit the Bonus and related winnings.
  • Prohibited actions (Expand): Low-risk or hedging strategies, equal/zero-risk betting, betting on excluded games, delaying bonus rounds, or banking features to after wagering completion. Reflect: We may remove Bonuses, adjust balances, or close accounts for abuse.
  • Combination (Expand): Promotions are not combinable unless expressly stated; only one active welcome offer per person/household/IP. Reflect: Cashback/reload rules are set out per Promo Terms.
  • Canadian availability (Expand): In provinces where promotions to players are restricted or prohibited, we will not offer Bonuses. Reflect: Local rules prevail.

Payments & Withdrawals

Observe: Outline methods, timing, fees, and AML safeguards for Canada.

  • Accepted methods (Expand): Where legally available, deposits/withdrawals may include Interac, Visa/Mastercard, bank transfer, and approved e‑wallets. Cryptocurrency is not accepted for Canadian players unless and until expressly permitted by applicable regulators. Reflect: Available options are shown in the cashier.
  • Limits & currency (Expand): Transaction limits and per-period limits are displayed in the cashier; CAD is the default currency for Canadian players. Reflect: Your payment instrument must be in your name.
  • Processing times (Expand): Deposits usually post instantly; withdrawals are subject to a pending period and KYC review and are typically processed within 0-3 business days after approval; bank times vary. Reflect: We may segment or request alternative methods if needed.
  • Fees (Expand): We do not charge deposit/withdrawal fees unless disclosed; your bank/payment provider may charge fees or FX. Reflect: You are responsible for such third‑party fees.
  • Verification & AML (Expand): We may require ID, address, payment ownership proofs, and source-of-funds. We pay out to the original funding method where possible ("closed loop"). Reflect: Non-compliance may result in reversal or closure.
  • Chargebacks & refunds (Expand): Unwarranted chargebacks constitute breach; we may recover costs, freeze/close the Account, and report where required. Bonus funds are non-refundable; refunds of bets occur only for voided wagers/malfunctions. Reflect: Real-money balances are returned upon lawful closure after deductions required by law.

Limitation of Liability

Observe: Balance statutory rights with fair exclusions.

  • Our commitments (Expand): We will operate games fairly, record results accurately, apply rules consistently, and maintain reasonable security and availability. Reflect: Supplier game rules form part of these Terms.
  • Exclusions (Expand): To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses; for outages, DDOS, ISP failures, device/browser issues, or events beyond our reasonable control; or for losses arising from your breach, negligence, or misuse. Reflect: The server record is final for unsettled disputes.
  • Cap (Expand): Our total liability for any claim related to a bet or game is limited to the amount of the stake placed on that bet/game, or to the amount in dispute, whichever is lower, except where mandatory law provides otherwise. Reflect: Nothing limits liability for fraud, willful misconduct, or rights that cannot be excluded under applicable Canadian law.

Intellectual Property Rights

Observe: Protect content, software, and brands.

  • Ownership (Expand): The Site, software, code, content, designs, trademarks, and logos (including napoleon-casino on napoleon-ca.com) are owned by the Operator and/or licensors. Reflect: All rights reserved.
  • Restrictions (Expand): You may not copy, modify, reverse engineer, decompile, disassemble, scrape, mirror, distribute, or create derivative works without prior written permission, except as permitted by law. Reflect: Unauthorized use may result in account action and legal remedies.
  • License (Expand): We grant a limited, revocable, non-transferable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms. Reflect: This license terminates upon breach or account closure.

Privacy & Data Protection

Observe: Reference the governing policy and Canadian compliance.

  • Policy (Expand): Our collection, use, disclosure, and retention of personal data are described in our Privacy Policy, which forms part of these Terms. Reflect: By using the Site, you acknowledge that processing is in accordance with that policy.
  • Compliance (Expand): We seek to comply with applicable Canadian privacy laws (e.g., PIPEDA and any provincial private‑sector privacy statutes) and AML/KYC obligations. Reflect: Data may be processed in/outside Canada (e.g., EU/Belgium) with appropriate safeguards.
  • Your choices (Expand): You may exercise access/rectification and other rights as set out in the Privacy Policy. Reflect: Contact us through the channels provided therein.

Changes to Terms

Observe: Provide transparent update procedures.

  • Updates (Expand): We may modify these Terms. Material changes will be notified by Site banner and/or email at least 30 days before taking effect, unless required sooner by law/regulator. Reflect: The effective date appears at the top.
  • Acceptance (Expand): Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Site before the changes take effect and, if applicable, request account closure and withdrawal of eligible funds. Reflect: Archived versions are available on request.

Termination & Suspension

Observe: Clearly list grounds and consequences.

  • Our rights (Expand): We may suspend or close Accounts for suspected breach, fraud, AML/CFT concerns, chargebacks, regulatory requirements, ineligible location/age, or inactivity per policy. Reflect: We will notify you unless prohibited by law or security considerations.
  • Your rights (Expand): You may close your Account at any time via support. Reflect: We will pay out your Cash Balance (subject to KYC and legal holds) and remove Bonuses.
  • Funds on closure (Expand): Real-money balances are returned using available methods minus applicable lawful deductions; Bonus Balances and unmet wagering are forfeited. Reflect: We may withhold funds as required by regulator/law or to resolve disputes/chargebacks.
  • Self-exclusion (Expand): Where available, you may self-exclude; we will implement reasonable blocks. Reflect: Self-exclusion breaches voids Bonuses and may void bets placed in breach per local rules.

Governing Law & Jurisdiction

Observe: Respect Canadian provincial variation and consumer rights.

  • Applicable law (Expand): For Users located in Canada, these Terms are governed by the laws of your province/territory of residence and the federal laws of Canada, without regard to conflicts rules. Reflect: Mandatory consumer protections in your province/territory apply.
  • Disputes (Expand): First, contact our support to resolve complaints. If you are in Ontario and we are registered with AGCO and have an operating agreement with iGO, you may escalate per iGO/AGCO processes. Otherwise, you may pursue non-exclusive court proceedings in your competent provincial/territorial courts. Reflect: Any arbitration option offered will be voluntary and will not limit your statutory rights (e.g., Quebec consumers may bring actions before Quebec courts).
  • Regulatory status (Expand): Our Belgian license A+8105 applies to Belgium. In Canada, services are provided only where we hold required provincial authorization; otherwise, real-money services are unavailable. Reflect: Your access may be restricted accordingly.

Contact Information

Observe: Provide clear support channels based on available data.

  • Website (Expand): https://napoleon-ca.com (official, Canada-adapted). Reflect: Use the on-site help centre or account messaging where available.
  • Regional/corporate sites (Expand): https://napoleoncasino.be and https://corporate.napoleongames.be for information about our brand and corporate disclosures. Reflect: Do not use regional contacts for Canadian gambling inquiries unless directed.
  • Email and phone (Expand): As of 2025-10, dedicated Canadian support email/phone and mailing address are not specified publicly. Reflect: Until published, please contact us through the Site; upon request, we will provide the current registered office and appropriate contact for legal notices and privacy requests.

Reflect: Data current as of October 2025. Brand usage in this document refers exclusively to napoleon-casino on napoleon-ca.com.