Responsible Gaming

OBSERVE: Responsible gaming means using our entertainment consciously-knowing the risks, setting boundaries, and seeking help early. EXPAND: It balances fun with safeguards such as limits, breaks, and support. REFLECT: At napoleon-casino on napoleon-ca.com, we provide tools, guidance, and confidential assistance to help you stay in control.

Risk Awareness

OBSERVE: Problem gambling can develop gradually and may be hard to notice in yourself. EXPAND: Early recognition reduces harm; look for behavioural, financial, and emotional markers. REFLECT: Use the quick self-check below and seek support if several items apply.

• Common signs: frequent or longer sessions than planned, chasing losses, increasing deposits or bet sizes, neglecting work/family, hiding play or spending, borrowing for gambling, irritability when not gambling, using gambling to cope with stress or low mood.

Self-assessment (quick check)

• Do I gamble more money or time than I intended this week?
• Have I tried to win back losses immediately after losing?
• Have I hidden my gambling or its cost from others?
• Has gambling affected my work, studies, sleep, or relationships?
• Have I borrowed, sold items, or missed bills to fund gambling?
• Do I feel restless or annoyed when I try to cut down?

If two or more are "yes," consider setting limits, taking a break, or contacting a helpline. If you are in crisis or feel unsafe, call 911 or 988 (Suicide Crisis Helpline, 24/7, Canada).

Limits & Tools

OBSERVE: Limits help you pre-commit to safe parameters. EXPAND: Canadian best practice is immediate effect for tighter limits and a cooling-off for increases. REFLECT: The steps below describe how to configure limits on napoleon-ca.com.

Deposit limits (daily/weekly/monthly)

1. Go to Account > Responsible Gaming > Limits.
2. Select Deposit Limits and choose Daily, Weekly, and/or Monthly.
3. Enter amounts that fit your budget (for example, Daily CA$50, Weekly CA$150, Monthly CA$500).
4. Confirm. Decreases take effect immediately; increases take effect after at least 24 hours and require reconfirmation on next login.

Tip: Use only discretionary funds. Do not finance gambling through credit, loans, or essential budgets.

Time management (session timer and Reality Checks)

• Account > Responsible Gaming > Time Settings: enable a session timer (e.g., 30, 60, 120 minutes).
• When the timer elapses, a mandatory pop-up summarizes time and net position; choose Continue or Log out.

Short breaks ("Time-Out")

1. Account > Responsible Gaming > Time-Out.
2. Select a pause of 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or wager until the timer ends. Marketing messages are paused during Time-Out.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, mandatory break for significant risk. EXPAND: It blocks access for a fixed or indefinite period and disables marketing. REFLECT: Follow the steps carefully; it cannot be reversed early.

How to self-exclude

1. Go to Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 2 years, 5 years, or lifetime.
3. Read the consequences summary and tick the acknowledgements.
4. Confirm via the on-screen prompt and email verification.
5. For assistance, contact Support (see Contact & Feedback).

What happens next

• Access: immediate logout; you cannot log in, deposit, or wager until the exclusion ends (lifetime is permanent).
• Marketing: we stop promotional emails/SMS for the duration. Please allow up to 48 hours for suppression to propagate.
• Balance and withdrawals: pending withdrawals are processed where lawful and feasible. Real-money balances can be withdrawn by contacting support (verification may be required). Bonus funds and unfinished bonuses are voided per bonus terms. All actions are subject to applicable law and our Terms of Use.
• Expiry and reactivation: after a fixed term, access remains blocked until you request reactivation, pass identity and affordability checks, and complete a 24-hour cooling-off confirmation. Lifetime exclusions are not reversible.

Regional compliance note (CA): Provincial self-exclusion programs apply to provincially regulated sites. If you play on those, consider using: Ontario iGO Self-Exclusion, BC GameSense Self-Exclusion, Quebec "Auto-exclusion" via Loto-Québec. These do not automatically apply to napoleon-ca.com.

Support Resources

OBSERVE: Confidential, professional help is available across Canada. EXPAND: Use your provincial helpline for immediate support and referral, plus digital blockers and peer support. REFLECT: Choose the resource that matches your province, language, and preferred channel.

Local support (Canada)

• Ontario (ConnexOntario): 1-866-531-2600, chat/email via connexontario.ca, 24/7, English with interpreter services for 170+ languages.
• Québec (Jeu: aide et référence): 1-800-461-0140, 24/7, French/English; resources via aidejeu.ca and quebec.ca.
• British Columbia (BC Gambling Support Line): 1-888-795-6111, 24/7, English plus interpreter on request; gamesense.com.
• Alberta (AHS Addiction Helpline): 1-866-332-2322, 24/7, English with interpreter; albertahealthservices.ca.
• Manitoba (Problem Gambling Helpline): 1-800-463-1554, 24/7, English; add interpreter on request; mbaddictions.ca.
• Saskatchewan (Problem Gambling Helpline): 1-800-306-6789, 24/7, English; saskatchewan.ca.
• Nova Scotia (NS Gambling Support Network): 1-888-347-8888, 24/7, English; gamersensens.ca/ns or novascotia.ca.
• New Brunswick: Call 211 (24/7) or Tele-Care 811 for local gambling support referrals; nb.gov.nb.ca.
• Newfoundland & Labrador: HealthLine 811 (24/7) for addictions and gambling support; gov.nl.ca.
• Prince Edward Island: Island Helpline 1-800-218-2885 (24/7) for mental health/addictions including gambling; princeedwardisland.ca.

Emergency or emotional crisis: dial 911 or 988 (Suicide Crisis Helpline, 24/7, English/French).

International support organizations

National and provincial self-exclusion schemes (examples)

• United Kingdom: GAMSTOP (gamstop.co.uk) - free, national online self-exclusion.
• Spain: RGIAJ - Registro General de Interdicciones de Acceso al Juego (ordenacionjuego.es).
• Ontario (Canada): iGO Self-Exclusion for provincially regulated sites (igamingontario.ca).
• British Columbia (Canada): GameSense Self-Exclusion (gamesense.com).
• Québec (Canada): Auto-exclusion via Loto-Québec (lotoquebec.com).

Blocking and filtering tools

• Gamban (gamban.com) - paid, device-wide gambling app/website blocking.
• BetBlocker (betblocker.org) - free blocking with selectable exclusion periods.
• System-level tools: iOS/Android/Windows parental controls and DNS filters (e.g., OpenDNS) to restrict access.

Family support

• Gam-Anon (gamanon.org) - support for affected others.
• SMART Recovery Family & Friends (smartrecovery.org) - evidence-based tools for loved ones.
• Credit Counselling Canada (creditcounsellingcanada.ca) - non-profit debt and budgeting help.

Confidentiality: Helplines and our support team keep your information private within the limits of law and safety.

Help for Family

OBSERVE: Loved ones often notice harm first. EXPAND: Calm, non-judgmental conversations plus clear boundaries work best. REFLECT: Use supports for yourself as well.

• How to talk: Choose a calm time; focus on specific impacts ("I" statements). Avoid blaming. Offer to explore limits or a helpline together.
• Set boundaries: Protect finances (separate accounts, limit transfers), avoid covering debts, and agree on next steps (e.g., counselling appointment).
• Get support: Gam-Anon groups, SMART Recovery Family & Friends meetings, provincial helplines for referrals. If there is risk of harm, call 911 or 988.
• Next steps: Consider a licensed psychotherapist, financial counsellor, and digital blocking on shared devices. Document agreements and review weekly.

Operator's Commitment

OBSERVE: napoleon-casino applies industry safeguards on napoleon-ca.com. EXPAND: We combine user-controlled tools with monitoring for risk patterns while respecting privacy laws. REFLECT: We intervene proportionately and offer support when needed.

• Risk checks: We assess markers such as rapid deposit escalation, repeated failed deposits, long or very frequent sessions, chasing losses, multiple payment instruments, and ignoring limit prompts. Automated and human reviews may apply.
• Protective messaging: Reality checks, time and spend summaries, safer gambling tips, and mandatory cooling-off prompts for risky patterns.
• When we contact you: If risk markers suggest harm, we may reach out to discuss tools (limits, Time-Out, self-exclusion) and, where appropriate, apply restrictions (e.g., deposit caps) or suspend the account pending review.
• Privacy and fairness: Data used for safer gambling follows PIPEDA principles (limitation, purpose, security). Decisions with significant effect will provide a contact point for human review.
• Corporate note: For European operations, a Belgian Gaming Commission licence (A+8105) is active as of 2025-10. This reference is informational and does not imply Canadian provincial licensure for napoleon-ca.com.

Updates

OBSERVE: Responsible gaming practices evolve. EXPAND: We will notify you of material changes by email (if subscribed) and via on-site banners or account notifications. REFLECT: Review this page periodically.

• Change notifications: Email notice, in-account message center, and homepage/banner alerts for significant updates to tools or policies.
• Last updated: 2025-10-27.

Contact & Feedback

OBSERVE: Direct access to help accelerates protection. EXPAND: Where a direct phone or email is not specified, use our secure form below. REFLECT: We aim to respond within 24 hours.

• Responsible Gaming phone: not specified for napoleon-ca.com at this time.
• Responsible Gaming email: not specified for napoleon-ca.com at this time.
• Alternative: Use the form below or reach out via on-site chat/support widget after login.

Responsible Gaming Support Request

Full name Email Account ID (optional) Topic Set/adjust limits Time-Out Self-Exclusion Concern about my play Concern about family member Other Describe your request I consent to napoleon-casino using this information to provide safer gambling support, as described in the Privacy Notice. Submit request

Disclaimer: This page provides general information and does not constitute medical, legal, or financial advice. If you believe you are at immediate risk, contact emergency services (911) or 988 now.